Privacy Policy

Last Updated: July 07, 2024

1. Introduction

Sendrealm ("we," "us," or "our") is a leading provider of email sending services, empowering businesses and individuals to send reliable and engaging emails. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access and use our Service.

2. What Information We Collect

We collect various types of information to provide and improve our Service, including:

a) Account Information

When you create a Sendrealm account, we collect essential information like your email address, password, and optionally, your name and company name.

b) Usage Data

We gather usage data automatically as you interact with our Service, such as:

• Your IP address
• Your browser type and version
• Pages visited on our website and within the dashboard
• Time and date of your activities
• Time spent on each page
• Features you utilize
• Links you click
• Device information

c) Email Sending Data

To enable reliable email sending, we collect information related to the emails sended, including:

• Recipient email addresses
• Content of your email messages
• Time and date of your email sends
• Delivery status and bounce rates

d) Billing Information

If you choose a paid subscription, we collect billing information like your name, address, payment method, and transaction details.

e) Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather data. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Personalize your dashboard experience
• Improve the functionality of our Service
• Deliver relevant advertising, if you have opted in

You can control your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and Operating the Service: We use your information to provide and operate our email sending service, including account management, email delivery, campaign tracking, and support.
• Enhancing User Experience: We use data to personalize your experience, improve the usability of our Service, and suggest relevant features and information.
• Improving our Service: We analyze data to identify areas for improvement, understand user behavior, and enhance the overall functionality of our platform.
• Preventing Fraud and Abuse: We use information to detect and prevent fraudulent activities, spam, and abuse of our Service.
• Communication: We use your email address to send you updates, announcements, support messages, and relevant marketing communications, if you have opted in.
• Billing and Payment: We use billing information to process your payments and manage your subscription.

4. Sharing Your Information

We may share your information with:

• Third-party Service Providers: We may use third-party service providers to assist us in providing and improving our Service, such as email delivery providers, analytics platforms, customer support providers, and payment processors. These providers have access to your information only to perform services on our behalf and are obligated to protect it in accordance with our Privacy Policy.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to respond to lawful requests from public authorities.
• Business Transfers: If Sendrealm is acquired by another company, your information may be transferred as part of that transaction.

5. Data Security

We prioritize the security of your information and implement comprehensive measures to protect it from unauthorized access, use, disclosure, alteration, or destruction:

• Encryption: We use industry-standard encryption technologies to secure sensitive data in transit, such as during account login and payment processing.
• Access Controls: We restrict access to your information to authorized employees and service providers.
• Data Backup and Disaster Recovery: We maintain data backups and disaster recovery plans to protect your information in case of unforeseen events.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.

While we take reasonable security measures, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

6. Your Data Protection Rights

You have certain rights regarding your information under applicable data protection laws, including:

• Access: You can request access to the information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete information.
• Deletion: You can request deletion of your information, subject to certain legal exceptions.
• Restriction: You can request restriction of processing your information.
• Portability: You can request a copy of your information in a portable format.
• Opt-out: You can opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Age Restrictions

Our Service is intended for use by individuals who are at least 18 years old. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not provide us with any personal information.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect data.

a) Cookie Types

• Session Cookies: Temporary cookies that are deleted when you close your browser.
• Persistent Cookies: Remain on your device for a specific duration.
• First-party Cookies: Set by our website.
• Third-party Cookies: Set by external websites or services.

b) Purposes of Cookies

• Functionality: Remember your preferences and settings.
• Analytics: Track website traffic and user behavior.
• Advertising: Deliver targeted ads.

c) Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or accept only specific cookies.

9. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Third-party Services

We may use third-party services to enhance our Service, such as email delivery providers, analytics platforms, and marketing automation tools. These services may collect and use your information in accordance with their own privacy policies. We encourage you to review the privacy policies of these third-party services.

11. Security Practices

We implement various security measures to protect your information:

• Secure Socket Layer (SSL) Encryption: We use SSL encryption to protect your information during transmission over the internet.
• Access Controls: We restrict access to your information to authorized employees and service providers.
• Data Backup and Disaster Recovery: We maintain data backups and disaster recovery plans to protect your information in case of unforeseen events.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and, if applicable, send you an email notification. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Email: [email protected]