Usage Policy

At Sendrealm, we're passionate about empowering businesses with powerful email communication tools. To ensure a healthy and reliable email ecosystem for all our users, we have established this Usage Policy.

This policy outlines the guidelines and restrictions that govern the use of Sendrealm's services. Compliance with this Usage Policy is essential for maintaining a positive sending reputation and ensuring the highest deliverability rates for all our users.

Violation of this Usage Policy may lead to account suspension or termination without prior notice. No refunds will be issued for breaches of this Usage Policy. Additionally, once emails have been sent, refunds will not be issued for partial quota usage.

Deliverability Metrics

To maintain optimal inbox placement, your sending metrics should reflect responsible email practices:

• Complaint Rate: Keep your complaint rate below 0.07%. This indicates that your emails are well-received and relevant to your subscribers.
• Bounce Rate: Aim for a bounce rate below 3%. This ensures your email lists are clean and accurate, reducing unnecessary bounces.

Prohibited Sending Activities

The following activities are strictly prohibited and may lead to immediate account action:

• Spam: Sending unsolicited bulk emails without prior permission is strictly forbidden.
• Phishing: Attempting to deceive recipients by impersonating someone else to gain access to sensitive information is illegal and unethical.
• Illegal Activities: Using Sendrealm to promote or facilitate illegal activities is strictly prohibited.
• Malicious Content: Distributing malware, viruses, or compromising code through your emails is a serious security breach and will not be tolerated.
• Harassment: Using Sendrealm to send harassing, threatening, or intimidating messages is prohibited.
• Interference: Actions that could disable, overburden, damage, or impair Sendrealm's services or other users are strictly forbidden.

Respectful Email Practices

Building a sustainable and trusted email program requires respect for your audience:

• Opt-in Requirement: All email campaigns must be sent to recipients who have explicitly opted-in to receive your communications.
• Transparent Communication: Provide clear information about who you are, why you are contacting the recipient, and how they can unsubscribe.
• Unsubscribe Compliance: Ensure a simple and straightforward unsubscribe process and honor unsubscribe requests within 7 days.
• Value-Driven Content: Focus on providing valuable and relevant content that benefits your subscribers.
• Professional Email Addresses: Use professional email addresses for company communication and avoid personal addresses.
• Legal Compliance: Adhere to all applicable laws and regulations regarding email marketing.